Frequently Asked Questions

Everything you need to know about shopping at Nolae

How long will it take to receive my order?

Standard shipping usually takes 3-7 business days for domestic orders, while international shipping may take 10-21 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.

Which payment methods do you accept?

Nolae accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of the package.

What should I do if my item arrives damaged?

Please contact our customer support team within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund immediately.